BookASlot

Frequently asked questions

For customers

Do I need an account to book?

Yes, but it's free and takes about a minute — you'll need your name, email, and a South African mobile number so we can send WhatsApp booking confirmations.

How do I pay?

Depends on the supplier: some accept EFT (you'll get banking details on your invoice), some accept card payment via PayFast, and some offer a monthly retainer plan for regular bookings.

Can I cancel or reschedule a booking?

Yes, from My Bookings. Cancellation terms vary by supplier — check their profile for specifics.

What's a retainer plan?

Some suppliers offer a flat monthly fee for a set number of visits (e.g. 5 haircuts a month) instead of paying per booking. You'll see this option on a supplier's profile if they offer it.

My booking reference — what is it for?

Every booking gets a unique reference like BAS-2026-000123. Keep it handy — it's how the supplier identifies your booking and how EFT payments get matched to your invoice.

For suppliers

How do I get paid?

Directly — connect your own bank account or PayFast merchant details in Payments & Banking. BookASlot never holds your money.

How long does approval take?

New supplier accounts are reviewed by our team before your profile goes live on Discover. You can set up your services, staff, and availability while you wait.

Can I have more than one location or staff member?

Yes — add locations and staff from your supplier portal, then assign staff to specific services. Customers will be able to choose who they'd like to book with.

How do invoices work?

Invoices are generated automatically for once-off bookings and retainer sign-ups, with your saved banking details attached. Find them under Invoices in your portal.

Still need help?

Visit our Contact page — email, phone, and WhatsApp options are all there.

Chat with BookASlot

Hi there! 👋 Have a question about a booking or your account? Message us on WhatsApp and we'll get back to you shortly.

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